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1. I'm out of text messages. What now?
Apparently many users find the three included text messages a little bit too few. We now have added a service where you can restock your application with as many new text messages as you want.
Go to the refill page
Unfortunately, text messages cost money. Therefore we have to charge you a small sum of money for this service.
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2. What is my "device id"?
Every iPhone has a unique id number. We need this to be able to refill your text message quota.
Here is how you find your id:
1. Connect the device to your Mac or PC.
2. On the "Summary" tab in iTunes, click on the "Serial Number" label. You'll notice "Serial Number" changes to "Identifier".
3. Click on "Edit" in the menu at the top and select "Copy".
4. Now you can paste the device ID into the text field.
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3. Why does your email end up in the spam folder?
Some email programs are very stern on auto-generated emails like our positioning email. Our email does not contain much but a link, which also makes is high risk for spam filters.
Therefore it is important that you send a trial email to the email address of your choice the first thing you do. If the email should end up in the spam catalogue, click on the email and add the sender to your "white-list". The following emails will then be delivered as they should.
Some email programs, like Gmail, has a simple button which reads "not spam". Just select the Safety Button email and click that button, and you are home safe.
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4. How do I enter the text message number?
The number for the text message receiver should be entered in "international format" which shortly means:
1) You enter first the country calling code, for example +1 if you are in the United States.
2) Then you enter the full cell phone number, with area codes and everything, but without the zero in the beginning.
Example: If your full cell phone number is 0-555-111-9999 and you live in the USA, your international number is: +15551119999
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5. What is my "country calling code"?
On Wikipedia you can find all codes, both country calling codes and your area code.
Follow this link:
http://en.wikipedia.org/wiki/List_of_country_calling_codes#In_depth
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6. Does the Safety Button work inside a house?
Yes and no. As the Safety Button application uses the iPhone's built-in GPS, we can only guarantee full functionality where you can get a lock-on of your location via the GPS. Being inside often confuses the GPS functionality, setting your position to another position nearby or similar. BUT if you press Safety Button while being indoors, the sms, email and distress call will still be made. So your friend will know you are in trouble.
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7. I have an iPod Touch. Can I use Safety Button?
Sadly, you have to have an iPhone to use Safety Button application. Don't buy Safety Button if you have an iPod Touch.
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8. Does Safety Button work outside the US?
Yes. Safety Button and its sms service works in every country where you can by an original, non-jailbroken iPhone.
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9. Will you make a free version Safety Button soon?
No. As the sms service and our servers cost money, we will not be able to do a free Safety Button. The reason to why we use external servers and sms solutions is simple: It's the only way to ensure that Safety Button works as it should, when it must. A free version, using only the iPhone's built-in mechanisms, would not add up to our security standards.
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10. How does Safety Button track my location?
The Safety Button application uses the built-in GPS to track your location every 20 seconds. Your route is logged on our servers, which means that you will not have a problem if one or two of the logs goes off beat. When you press the Safety Button, the server (not the iPhone) sends your position to the receiver. (The data containing your location will and can not be used to track you or any other single user otherwise.)
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